1. The 60-day money-back guarantee
60-day money-back guarantee on your subscription and any add-ons bought at signup. AI credit top-ups are excluded.
What that means in practice:
- The 60 days run from the date of your institute’s first subscription payment.
- If StudyMade is not right for you, tell us within those 60 days and we refund the subscription fee you paid, and any add-on (Pro, extra storage, a student capacity pack) you bought at signup, in full, GST included.
- AI credit top-ups are excluded: credit packs are consumed as you use them and are not refunded under the guarantee.
- A separately quoted Website Design engagement is not a subscription and is governed by its own quote.
- The guarantee applies once per institute, on its first subscription. It does not restart on a plan change or a resubscription.
2. Cancelling
- Cancel at any time from Subscription & Billing in your workspace, or by writing to support@frestsystems.com or +91 90828 81890.
- Cancellation takes effect at the end of the period you have already paid for. You keep full access until then, nothing further is billed, and you can undo a scheduled cancellation before that date.
- If you pay by an automatic mandate (UPI AutoPay or e-mandate), cancelling the subscription stops future debits. You can also cancel the mandate itself from Subscription & Billing, from your UPI app or bank, or by writing to us.
- After the subscription ends we keep your data for 90 days so you can export it, then delete it.
3. Pausing instead
A subscription can be paused. A paused workspace bills nothing, stays readable and can be resumed at any time — inside the paid period on the same schedule, after it on a fresh one. Pausing is often the better choice over a vacation term.
4. What is refundable after the first 60 days
| Charge | Refund after the guarantee window |
|---|---|
| Monthly plan | No refund of the current period; cancellation stops the next one |
| Annual plan (paid in advance) | No refund of unused months, unless we agree otherwise in writing |
| Add-ons and student capacity packs | Billed monthly with the plan; remove them any time and they stop from the next period |
| AI credit packs | Not refundable. Credits are valid for 12 months from purchase |
| Duplicate, failed or mistaken payment | Refunded in full, always |
| A feature that did not work as described | Tell us; where we cannot put it right we refund the affected period |
5. How to ask, and when the money arrives
- Email support@frestsystems.com or +91 90828 81890 from the institute owner’s registered email or phone, with your institute name and the invoice number. Under the guarantee you do not have to give a reason, though we are always glad to hear one.
- We confirm the request within 2 working days.
- The refund is paid to the original payment method — the UPI ID, card or bank account you paid from — and normally reaches you within 7 working days of our confirmation. Banks and card networks can take up to 10 working days to show it.
- Every refund is issued against your original GST invoice with a credit note, which you will find alongside the invoice in Subscription & Billing.
6. Fees your institute collects from families
StudyMade tracks the fees your institute charges its own students. Those fees are between the institute and the family; this policy covers only what Frest Systems India charges the institute. Families should contact their institute about a fee refund.
7. Questions
Support is at support@frestsystems.com or +91 90828 81890, Monday to Saturday, 10:00 to 18:00 IST. See also our Terms & Conditions and Pricing.